Virtual Call Center
Is a call center, in which the organization representatives are geographically located in different areas, otherwise, they are not at their work stations in the building where the organization office is. The virtual workers of the call center could be placed in smaller centers, but most often they are working from home.
A telecommunication mechanism allowing the user to redirect the incoming
call to another telephone, using the “Transfer” button and dialling a number of
the set where the call will be redirected.
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