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Virtual Call Center

Virtual Call Center

Is a call center, in which the organization representatives are geographically located in different areas, otherwise, they are not at their work stations in the building where the organization office is. The virtual workers of the call center could be placed in smaller centers, but most often they are working from home.
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SIP Softswitch

SIP SoftswitchIt is a device capturing and controling all the signals, which are being created by the whole system, especially the made and received phone call signals. The device is mostly used for connecting regular phone system with the Internet and backwards.

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