Virtual Call Center
Is a call center, in which the organization representatives are geographically located in different areas, otherwise, they are not at their work stations in the building where the organization office is. The virtual workers of the call center could be placed in smaller centers, but most often they are working from home.
AudioCodes VMAS is an optimal platform for providing access to the networks of fixed telephony operator mobile subscribers (users of modern mobile devices and personal notebooks connected to the Internet).
Citel Technologies Inc.
Call recording is a standard industry practice to enable quality service, training, security, transaction verification, and emergency services applications.
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