Virtual Call Center
Is a call center, in which the organization representatives are geographically located in different areas, otherwise, they are not at their work stations in the building where the organization office is. The virtual workers of the call center could be placed in smaller centers, but most often they are working from home.
Matrix SETU VGFX is a powerful gateway that supports classic telephony networks, GSM-services, and VoIP-telephony. Matrix SETU VGFX provides intelligent routing of incoming and outgoing calls between different networks, and does it in such a way to ensure the minimum cost of connection.
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