Video on Hold
The function similar to “Call on Hold”, but in this case it is used during the video conference, by pressing the button, the video conference puts on hold mode.
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Dragon Global Ltd
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