vFone

vFone gives you more features than a regular phone, allows enjoying a complete new communication experience, by getting you closer to you team, breaking down geographical boundaries in the ways you cannot imagine.

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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