Unified Messaging
This is a combination of several message transfer forms (SMS, fax, voicemail, video chat) into one interface available on several sets.
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Top countries:
United States 1294
India 440
United Kingdom 425
Canada 348
Bangladesh 338
China 142
Pakistan 134
Australia 133
Spain 123
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