This is a device allowing a user to make VoIP calls using session initiation protocol (SIP). SIP is a telecommunication technology developed as a fast, easy standard for delivering IP-based data, voice, and video communications.
Call center - is a center where the company's incoming and outgoing calls are taken care of, it can be a centralized office, used for receiving and forwarding high volumes of information, incoming by the way of phone calls. There are two types of call centers internal call center and outsourced call center.