SIP Softswitch
It is a device capturing and controling all the signals, which are being created by the whole system, especially the made and received phone call signals. The device is mostly used for connecting regular phone system with the Internet and backwards.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
VoIPex Pty Limited
VoIPex is a next generation integrated telecommunications service provider. We provide for both H323 and SIP. Channel Partner and reseller programs are avialble with more information location at www.voipex.com.au
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