Simultaneous Ring
When you receive an incoming call to your phone number, your other telephones (cell, home phone, car phone) will ring as well and the first one answered will be connected to the caller. Basically the call will be routed to all phone sets, which you will list in simultaneous ring option.
The configuration of call queue is set in a way that the agent should pick up and answer the call, because of the forced connection the called party and the caller will be connected automatically. This function is mostly used in call service centers.
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