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Approximate price is 4000 $. More information by mail worldvoipproviders@gmail.com

Silent Monitoring

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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IP Devices

IP DevicesIP Devices are the devices supporting Internet protocol, some of the devices a capable of wireless, Wi-FI, broadband, edge and 3G connections. All the devices have their own IP address.

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Ukraine Trance Telecom Inc.

a.k.a. BillBery
billing with dynamic routing, LCR, PLM, analysis features and VoIP hosting support.

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