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Silent Monitoring

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Plantronics Calisto P835M

Plantronics Calisto P835MPlantronics Calisto P835M is USB speakerphone optimized for work with Microsoft Office Communicator and Microsoft Lync. Calisto P835M is the first speaker in UC product family line, which unifies the possibility of simple call management and simultaneous work with cell phone, computer and analog telephone line.

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Austria telgo

Keen to stay in touch with business partners or clients from other countries? The first thing to do is to buy a virtual phone number from telgo. This way you will be able to expand your horizons and to boost your profits.

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