Silent Monitoring

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Cisco SPA525G2

Cisco SPA525G2Cisco SPA525G is a high-tech IP-phone, designed to work in conjunction with five lines. This phone is equipped with a large color LCD display with a diagonal of 3.2 "and refers to telephones of business class. If your company is using all the advantages of modern IP-telephony, this device will be the best choice.

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France AiannaOne

Aianna is a world residential and enterprise provider.
We offer from Callshop to calling card products to our retail customers around the world

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