Silent Monitoring

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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EdgeConnect EC-2402LFPoE

EdgeConnect EC-2402LFPoEThe EdgeConnect 2402 is a controlled 24 port PoE switch that supports video, voice and data devices. Additionally it has two 10/100/1000 Ethernet Combo ports.

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Vietnam VASC Software and Media Company Headquarter

VASC is a child company under VNPT (Vietnam Post and Telecommunications Corp)- the biggest state-owned corporation in Vietnam. Besides doing VAS for mobile, content and data service, software, IPTV….. VASC is also offering Vietnam termination for VoIP s

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