Silent Monitoring

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Notification to Cell Phone

Notification to Cell Phone Notification about the incoming calls, addressed to your land line or office phone, coming to your cell phone. For instance, if you had a call to the office at the moment when you were unavailable, a notification about the missed call will come to your mobile phone.

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India Laczone Technologies

International Wholesale and Retail voice carrier

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