Silent Monitoring

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Call Transfer

Call TransferA telecommunication mechanism allowing the user to redirect the incoming call to another telephone, using the “Transfer” button and dialling a number of the set where the call will be redirected.

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China Whoch Software & Technologies Ltd

we are selling a cheap and low rate interntional card, users can achieve phone to pc function and free calls ,welcome to contact us.

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