Shared and Mirrored Extensions
Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
A telephone service available both in digital and analogue systems allows displaying a number of the calling subscriber on the display. And where it is
possible the caller’s name can be also lighted up.
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