Shared and Mirrored Extensions
Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
This service gives an opportunity to configure priorities for several queues and different traffic classes at once, by indicating different levels of the priority for every traffic class in one type of service. It is also possible to customize several service types in the router.
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