Shared and Mirrored Extensions
Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
We are riding a wave of the future that makes it easier than ever to stay in touch with loved ones, whether they are far away or just in the next room. Google has already revolutionized the idea of the instant message through its signature email and chat service Gmail, but believe it or not, there was once a time when users were asking “what is Gmail?” Similar questions have recently emerged about their new technological innovations, “what is Google voice?” Little do they know, but this feature is rapidly gaining popularity, and is well on its way to tackling Skype as one of the top providers in online interface technology.
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