Shared and Mirrored Extensions
Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
Amdocs recently announced a new solution based on Cloud services Amdocs Unified Communications, which combines messaging, video and voice calls through IP (VoIP). With help of Amdocs Unified Communications solution, providers can quickly launch services able to compete with (OTT) offerings, it helps to strengthen their relationships with customers and allows them to better monetize their capabilities.
Gaytes Information Systems Private Ltd.
Gaytes Information Systems Private Ltd., a company that provides adaptable state of the art technology that fulfills all customers’ requirement in real time. Over 14 years of experience with comprehensive communication package designed to meet extensive
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