Shared and Mirrored Extensions
Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
Inter-Asterisk eXchange (IAX) is a communication protocol used to initiate user sessions, similar to an SIP, in order to transmit and control streaming media, especially in Voice over Internet Protocol calls. IAX2 (the newest version) is a preferred method because of its flexibility, as it is compatible with a variety of codecs, and jitters and lag are minimal due to trunking and multiplexing, which means the amount of bandwidth and latency are also kept at minimal levels.
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