Shared and Mirrored Extensions
Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
“Shared Call” gives an opportunity to show the “line” of the certain person (manager) on one or several phones. It is useful for executive secretaries, when the line of the director is also seen on the telephone display of the executive secretary. Additionally the program can be customized so to show the main line on more than one phone, thus, gives an opportunity to answer the call from several places.
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