Selective Call Routing

The system allows you to create a list of numbers, which will be redirected in case if the telephone, to which they call, is unavailable. For example, somebody calls you to the office during your absence and the number of the subscriber who is calling is in the list, accordingly this call will be redirected for instance to the phone of your car or some other indicated by you in the system. In case if at the moment of your absence you will be called from a number that is not in the list, the call will not be redirected but most likely will be sent to the voice mail. Thus, you will never miss a call from partners, who are important to you.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

View more WIKI