Selective Call Routing
The system allows you to create a list of numbers, which will be redirected in case if the telephone, to which they call, is unavailable. For example, somebody calls you to the office during your absence and the number of the subscriber who is calling is in the list, accordingly this call will be redirected for instance to the phone of your car or some other indicated by you in the system. In case if at the moment of your absence you will be called from a number that is not in the list, the call will not be redirected but most likely will be sent to the voice mail. Thus, you will never miss a call from partners, who are important to you.
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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