Selective Call Acceptance & Rejection
The selective call acceptance allows controlling incoming calls by making a list of telephone numbers which you are ready to accept. But incoming calls from subscribers that are not listed are directed to the answering machine by which the caller is informed that you do not accept calls at the moment.
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
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