Selective Call Acceptance & Rejection
The selective call acceptance allows controlling incoming calls by making a list of telephone numbers which you are ready to accept. But incoming calls from subscribers that are not listed are directed to the answering machine by which the caller is informed that you do not accept calls at the moment.
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
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