Selective Call Acceptance & Rejection

The selective call acceptance allows controlling incoming calls by making a list of telephone numbers which you are ready to accept. But incoming calls from subscribers that are not listed are directed to the answering machine by which the caller is informed that you do not accept calls at the moment.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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