Selective Call Acceptance & Rejection
The selective call acceptance allows controlling incoming calls by making a list of telephone numbers which you are ready to accept. But incoming calls from subscribers that are not listed are directed to the answering machine by which the caller is informed that you do not accept calls at the moment.
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Arguay
Arguay is an outsourcing provider of traditional and customized customer Contact Center and Voice-related services for the US English & Hispanic Market. We offer solutions to our clients, who range from small specialty players to industry leaders.
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