Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
There are several VoIP providers out there providing low international calling costs and rates. Ideally, you should choose a provider that covers the country you are most interested in. If you are located in North America and have family elsewhere in the world, then it’s in your best interests to find a provider that can offer great rates for the country you need. For businesses, you can sometimes get specific packages and negotiate with the provider for a great deal to cover your bulk calling to certain countries.
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