Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Conference phones are meant for holding conferences between three and a
bigger amount of participants. This allows all participants listening and
speaking simultaneously. Usually the conference is begun by the participant
having “Conference Phone”. Other participants call to a special number for a
conference which connects them with “Conference Bridge” that joins all lines
together.
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