Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
A message which is played to the called party before answering the call, in the most cases the message tells who is calling, the name or telephone number helping you to decide how to answer to the call and sometimes whether to answer it at all.
Dow Networks
DOW Networks is a next-generation telecommunications service provider focused on serving Call Centers, Business Processing Outsource Centers (BPOs) and other international businesses. DOW Networks is a leader in providing Voice Over IP (VoIP) solutions w
Read moreTop countries:
United States 1294
India 440
United Kingdom 425
Canada 348
Bangladesh 338
China 142
Pakistan 134
Australia 133
Spain 123
Russia 114View all countries