Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Cisco 7931G is considered as one of the best multifunctional phones with 24 phone line keys. Due to high number of keys (24 line keys with backlight and 4 interactive menu keys with all features and possibilities of the phone), this model can work independently from CP7915 and CP7916 panels, what makes the organization of the office cheaper.
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