Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Allows users tracking the condition of the other telephone or the subscriber, for example, there will appear a signal on the screen of the telephone device informing that the subscriber is on the line and is temporarily unavailable.
Centrix Communications Pty, Ltd
CentrixPhone is a 21st Century telecommunication company. we are specializing in VOIP technologies. VOIP technology leverage the cost of ownership and the cost of international call by 70-80% compares to traditional telecommunication method.
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