Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
The integration of the VoIP system into Outlook will allow you receiving electronic messages on missed calls, call transfers etc. By click of a mouse on the number you can also call the addressee from whom you missed the call.
One World Telecom, Inc.
One World Telecom offers a variety of "niche" products to the Wholesale Carrier Market. Through our global reach and our partnerships in the the United States and across the world, we offer competitive business solutions, quality termination services, ou
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