Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
SmartNode 4630 is a multiport ISDN BRI device from SmartNode VoIP family. It is available with 3 or 5 BRI/So port configurations, what is perfectly suitable for small and medium sized enterprises, looking for an inexpensive way to get connected to VoIP telephony services or to connect several remote offices in one network.
Elmer Sinaza, sp. z o.o.
Elmer Sinaza is a provider of TDM and VoIP phone calls. Using most recent technologies and extensive relations, Elmer Sinaza permits to cut the costs of phone calls considerably.
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