Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
The function “Answering Rules” realizes the full control over your telephone system. Using the answering rules which are often easy by the setting you can make a unique telephone system conforming to your needs, graphs and preferences.
ZipGlobal
Headquartered in Quincy, Massachusetts, ZipGlobal is a privately held company and seeks to distinguish itself in the digital telephony services market from its competitors by always remembering the key is to think like our customers. Our users want the lo
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