Routing Based on Skill Level

The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.

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Multiple Locations, Single PBX

VoIP PBX systems are useful solutions for establishing telephone communication in companies where offices are located in several places. This system allows connecting all the offices via one telephone network as it supports both local and remote extensions. Its developed features and opportunities make business communications more qualitative and reliable.

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