Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Asterisk voicemail implementation provides integrators with option to replace proprietary existing voicemail systems with Asterisk voicemail at a merely symbolic cost. The service can be applied as a basic stand-alone utility or can operate a front end of an Unified Messaging system, holding messages by IMAP or ODBC. Creating the Asterisk voicemail server is simple and just a fraction of dial plan scripting is being needed.
VOXTEL TECHNOLOGIES CO. LTD.
Voxtel technologies is Ghana''s Number one VoIP service provide.we sell,install and consult on anything PBX and VoIP .
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