Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Cisco Catalyst 2960 Series Intelligent Ethernet Switches represents a new line of switches with fixed configuration, Fast Ethernet and Gigabit Ethernet ports with expanded LAN features for base level enterprises and remote office systems.
HyberTone Technology Co., Ltd.
Shenzhen HyberTone Technology Co., Ltd. is a new high-tech enterprise, which integrates scientific research, developing, producing, and selling into an organic whole. Since it was established, it has been engaged in the research, development and productio
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