Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
It is the business practice of sending all clients' billing info to a separate company, who then does everything for you. It also allows a company to cut down on time and human resources spent on administrative tasks.
DirekTel
DirekTel is a VoIP service and telephony consulting company providing a wide range of telecommunication solutions for small and medium businesses alike. Our mission is to provide companies with high quality, fully managed telecommunication services at red
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