Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Plenty of business companies use free Asterisk software and place it on their server, thus creating a cut-rate IP-PBX. They use manuals provided on setting up the extensions, and occasionally there are lots of discrepancies. Finding out how to install a dial plan or call flow, the set of regulations detailing how the switch deals with inbound and outbound calls is very difficult.
Alphatelevoice Ltd
AlphaTelevoice(AT) is one of the leading Srilanka’s VOIP service providers of direct route termination and Worldwide carriers Services.
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