Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Aastra 6739i SIP VoIP phone is a high-performance desktop phone with a touch screen and provides high-quality corporate communications with advanced features such as Bluetooth and Gigabit Ethernet.
VCCS Telecom
SIP/VoIP Termination and Cloud Calling Solutions in Canada. Serving Globally.
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