Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Media Gateway Dialogic I-Gate 4000 EDGE is a low-cost high-quality solution, which can be used as a border media gateway. Full support for all existing transmission standards and signaling VoIP traffic and the possibility of TDM telephony networking allows operators in development stage to effectively distribute CAPEX in the initial stages. This unit can handle up to 496 telephone calls simultaneously.
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