Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Sangoma B500 boards are designed for easy integration with open source projects, including Asterisk and FreeSWITCH, as well as other open source and IP PBX, Switch, IVR, and VoIP Gateway applications. B500 boards provide developers with new efficient solutions and cost effective connectivity.
Top countries:
United States 1294
India 440
United Kingdom 425
Canada 348
Bangladesh 338
China 142
Pakistan 134
Australia 133
Spain 123
Russia 114View all countries