Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
The Blackwire C620-M by Plantronics is a USB binaural headset that was optimized to work in conjunction with Microsoft Lync. With its inline volume controls and support for wideband audio, the C620-m is designed for comfortable pleasantly fitting all day use.
Neuwise Communications LTD.
VoIP Cloud peering, Wholesale services, peering and routing voice services, interconnecting and interworking peer to peer mode (SIP and H323)
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