Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Matrix presents SETU VGFX - Gateway in a separate body with seamless connectivity to VoIP, GSM and POTS (FXO and FXS). SETU VGFX supports a flexible and optimal routing to provide the most economical communication network.
Sangoma & Digium Telephony card.
we @ OnlineVoIPSolutions.com Welcomes the opportunity to provide consulting services for configuration of Call Center Voice Processing System for Inbound/Outbound Calls and Predictive Dialer System.
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