Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Cisco SPA112 is a dual-port voice adapter, which provides high quality VoIP services with wide set of features through a broadband Internet connection. It is easy to install and use, it works on an IP network connecting fax machines and analog phones to VoIP service providers and provides support for any additional LAN connections.
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