Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
The same as the video call, only in this case the video voicemail allows recording voice messages with video. The telephone set must support this function for the best result.
SAPIAN
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