The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Bankai International is the fastest growing company in the telephony services ranging from prepaid communication services to wholesale voice traffic. Bankai International has wide global presence and is rapidly expanding its network throughout the highly
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