Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Call
Origination is the collecting of the call started by a calling party on a PSTN,
and handing off the call to a VoIP endpoint or to other exchange phone company
for completion to a called party
Call
Termination is a handing off or routing of calls from one Telephone Company to
another.
CM Tel (Canada) Ltd.
Established in 1990, China Motion Telecom International the Group commenced its operations in Hong Kong as a supplier of a wide-range of telecommunications products and services with extensive operations in Mainland China, Hong Kong and North America. It
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