Routing Based on Skill Level

The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.

Providers in database: 6433

Termination (Call)

The feature routes phone calls from one telephone provider to another. The termination point is the called party or end point. The originating point is the caller who calls in the first place.

View more WIKI