Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
The service provides the information regarding the incoming SMS, voice or email messages. At the moment when the message comes, the telephone plays a signal. The system also allows setting filters, thus, allowing you to choose, which messages to inform you about and which to ignore.
ViaTalk
ViaTalk is a division of HostRocket.Com, Inc. that provides high-quality phone service that uses the VoIP (voice over internet) telephony protocol for both residential and commercial customers. "ViaTalk provides the most cost effective, complete broadban
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