Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
IP Phone Yealink SIP-T28P has all the advantages of other devices from Yealinkâs product range: convenient handset, the optimal angle of the screen, high-definition audio that meets IEEE1329 standards, ten additional programmable keys to automate most common actions and LED status indication of contacts whose numbers are set to speed dial.
AVOXI Jamaica
AVOXI is a cloud communications provider focused on meeting the international calling needs of call centers, hotels, tour operators, and global enterprises looking to project a local presence.
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