Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
An automatic switching onto the standby mode or alternative server in case there is an error in the active server, program, system components etc.
Precise Networks, Inc
Precise Networks is a premier provider of practical and effective business communications solutions. Headquartered in San Diego and with offices in regional markets across the US, the company brings together leading industry experts, world-class products,
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