Routing Based on Skill Level

The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.

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Polycom HD Phones

Recently Polycom has declared appearance of Polycom HD Voice technology, its brand new audio technology for dedicated telephones that brings massive improvements into audio quality to regular business application desktop phone systems. Polycom HD Voice phone solutions are created evolving advanced technologies that Polycom has worked on more than 15 years, accumulating an experience in voice, and particularly VoIP communications. New Polycom phones will introduce set of innovations in areas of wideband audio, enhanced signal processing, Acoustic Clarity Technology, technologies for full duplex in transparent execution, sound echo cancellation, dynamic noise reduction, automatic adjustments of microphones etc. Specialized integrated system purposed to deliver utmost clarity and richness into Polycom VoIP phones. Fore instance, Polycom VoIP desk phone SoundPoint IP 650 being a middle rated business desktop VoIP phone, is rated as equal or superior than these top ranking conference phones of other vendors.

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