Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
The
service allows you to check the voice mail not being by the phone or computer where the mail
comes. All one has to do is dial a special number (usually given by the
communication provider) and listen to voice mails.
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