Routing Based on Skill Level
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
In 1998, the Internet Engineering Task Force (IETF) published the specification for a Session Description Protocol or SDP as a format that describes parameters for streaming media. The original IETF Proposed Standard was updated in 2006 as RFC 4566. Although the SDP was created as a feature of Session Announcement Protocol (SAP), it can be used with Real-time Transport Protocol, Real-time Streaming Protocol (RTSP), and Session Initiation Protocol, as well as a standalone protocol. Parameter negotiation, session announcement and session invitation are included in the descriptive sessions from the SDP protocol. Rather than transmit data like other types of protocols, an SDP negotiates between media type endpoints, format and properties involved. A session begins when a connection is established, and the session is terminated only after every endpoint is no longer participating.
Master Telecom Inc.
Master Telecom is the global voice services provider in both the retail and wholesale telecommunications arenas, headquartered in New York, with a significant presence in Baltic States and substantial businesses in Poland, Russia and Ukraine. The primary
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