Routing Based on Skill Level

Routing Based on Skill Level

The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.

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Shared and Mirrored Extensions

Shared and Mirrored Extensions Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously. Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.

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Palestine GlobalCom

Global COM took the initiative to enhance the telecom services provided to both, the business sector and the families.

Our plans were set to utilize communications as a supportive and enabler factor and not a liability and a risk factor.

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